Terms and Conditions for use of the
HinckleyACT Website and On-line Booking system
Please read the following terms and conditions carefully. By using the HinckleyACT website and by buying tickets via it you will be deemed to have accepted these Terms and Conditions.
In these Terms and Conditions;
“we” and “us” means Keith London and Pam Allardice trading as the HinckleyACT.
“Event” means the individual event or events advertised on the HinckleyACT Website for which Tickets are available.
“Tickets” or “Bookings” means the unique booking reference code by which we will identify your booking. Where Tickets are sent to you the Tickets will have the unique booking reference code noted on them.
“Merchandise” means goods other than Tickets available for purchase on-line through the Website.
“Payment Service Provider” means a third party with whom we have contracted to capture credit card data and process your transaction for the purchase of Tickets or Merchandise via a secure server.
“Website” means the HinckleyACT website.
“you” means an individual purchasing Tickets and/or Merchandise using this Website.
1. Sale of Tickets and Merchandise
1.1 A request by you to purchase Tickets using the booking process on this Website is an offer made subject to these Terms and Conditions. The offer is made when you click the “pay” button on the Website. Acceptance by us of your offer shall be deemed to be effective when your debit/credit card details have been cleared and we have confirmed your order.
1.2 A request by you to purchase Merchandise using the process on this Website is an offer made subject to these Terms and Conditions. The offer is made when you click the “pay” button on the Website. Acceptance by us of your offer shall be deemed to be effective when your debit/credit card details have been cleared and we have confirmed your order.
2. Making your Booking or Purchase
2.1 You must be over 16 years old to buy Tickets or Merchandise using this Website.
2.2 Please choose the Tickets and/or Merchandise you wish to purchase and add them to your basket. Check your purchase carefully before you confirm and check out by clicking on “pay”. At this point an offer has been made by you to purchase the Tickets and/or Merchandise you have selected.
2.3 Once you have offered to purchase the Tickets and/or Merchandise then, subject to their availability at advertised prices and checking your debit/credit card details, we will accept your offer and confirm your Booking and/or Purchase by email to you.
2.4 In the case of the purchase of Tickets following acceptance of your Booking we will either :
(a) send you the Tickets to the postal address you give us with the booking if the booking is made earlier than 7 days before the Event for which you have booked tickets (subject to below). The booking reference will be shown on the Tickets; or
(b) hold the Tickets at the door with reference of your name and unique booking number if the Ticket request is made less than 7 days prior to the Event.
Please note that we may not print Tickets for every Event. In the case that no Tickets are printed for an Event, 2.3(b) will apply whenever you book the Tickets.
2.5 In the case of the purchase of Merchandise following acceptance of your Purchase we will contact the promoter of the Merchandise who will post you the Merchandise to the postal address you give us with the order.
2.6 When we accept your offer to buy a Ticket or Merchandise we will charge your debit/credit card with the face value of the Tickets plus a fee. The face value and fee will be clearly itemised in your basket before you confirm your purchase and check out. The fee is the separate charge we make to you for facilitating the Booking or Purchase.
2.7 The HinckleyACT is not registered for the payment of VAT. All tickets are deemed to be purchased inclusive of VAT. No VAT receipts for Tickets will be issued by us.
2.8 Until your payment for Tickets is processed and accepted by us the unique booking reference code will not be valid.
2.9 Please keep a note of your unique booking reference code and bring it with you to the Event. You will be refused entry without that number or a Ticket. (See “Gaining admission to the Event”).
3. Gaining admission to the Event
3.1 The unique Booking reference code for each Booking is issued subject to these Terms and Conditions. We advise that you familiarise yourself with these Terms and Conditions before attending the Event.
3.2 As the person making the Booking, you must attend the Event yourself, and must accompany all other persons for whom the Booking is made.
3.3 When you arrive at the Event you have booked, you (and/or any persons to whom you have reallocated your Booking) must be able to provide your unique Booking reference code, your name, your postcode, and either photographic or signature identification. Only the person in whose name the Booking has been made/reallocated needs to provide this information; persons in their party arriving with them do not.
3.4 If you are not attending the Event for any reason and wish to reallocate your Tickets to another person, including to another person in your party, you must notify us in advance. If we do not receive such a notification by email, post or phone to Keith London and accept the re-allocation prior to midday on the date of the Event, we reserve the right to refuse entry to the person or persons holding the Tickets, notwithstanding the Tickets have been purchased and paid for by you. (See section below)
3.5 You are responsible for making people to whom you reallocate the tickets aware of these Terms and Conditions.
4. Venue rules and regulations
4.1 Tickets are issued subject to these Terms and Conditions and to the Rules and Regulations of the HinckleyACT. Full details are available from us on request. You and all other Ticket holders in your party must comply with all relevant statutes, safety announcements and venue regulations whilst attending the Event.
4.2 Occasionally the HinckleyACT may have to cancel or re-schedule an Event (see Section 5 below). This may be at short notice. You are strongly advised to check Event on the HinckleyACT Website before travelling to an Event. We make the best efforts to keep all information on the Website as up-to-date as possible.
4.3 We accept no responsibility for any personal property taken to an Event.
4.4 We exclude liability for any Tickets or other goods provided by other third party suppliers (such as performers) to the fullest extent permitted by law. In no circumstance shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with this agreement or purchases made through this Website save where such liability cannot be excluded by law.
4.5 Nothing in these Terms and Conditions shall be taken to limit or exclude our liability for death, personal injury or fraud caused by our or our employees or directors’ negligence.
4.6 Subject to the above terms and conditions our maximum liability arising in connection with these terms and conditions and the Website shall be £1,000 per claim.
4.7 We are unable to offer you a refund if you are refused entry to or ejected from the HinckleyACT on account of being abusive, threatening, drunken, or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings. In cases of Events where prompt arrival is required, late arrival may also result in refusal of entry.
4.8 Any dispute regarding the content or quality of the Event, the venue, performers or their representatives is deemed to be between you and us.
5. Refunds, cancellation and rescheduling of Events
5.1 Purchased Tickets cannot be refunded unless:
(a) an Event is cancelled;
(b) an Event is moved to another date and you decide not to retain your Booking for the rescheduled Event; or
(c) details of an Event are significantly changed after an order is placed (significant changes being a change of headline act or venue) .
Only the face value of the Ticket will be refunded if (a), (b) or (c) occurs. Ticket booking fees are non-refundable.
5.2 If an Event is cancelled, rescheduled, or the details are significantly changed, we will update the Website and use reasonable endeavors to contact you as soon as possible by phone or by email using the details you have supplied to us. If you do not receive this notification because you have not updated the phone and/or email address that we hold, we cannot be held liable.
5.3 If an Event is cancelled, we will automatically refund the face value of your Ticket: you don’t need to notify us or claim your refund.
5.4 If we have informed you that the Event is to be rescheduled (as set out in clause 5.1(b) above), or the details significantly changed (as set out in clause 5.1 (c) above), we will offer you the choice of retaining your Booking for the rescheduled or changed Event, or obtaining a refund of the face value of the Ticket.
5.5 If you wish to receive a refund in respect of an Event you must notify us of your choice within 7 days after receiving the notice of the re-scheduling of the Event. If you don’t notify us that you wish to obtain a refund, or you do not notify us within the times set out above, you will be deemed to have chosen to retain your Booking and you will not be entitled to a refund.
5.6 If an Event is moved to another date (as set out in (b) above) or the details are significantly changed (as set out in (c) above) and you decide to retain your Booking, you shall not be entitled to any refund of the face value of the Ticket, or the booking fee or to any other compensation whatsoever.
5.6 Any Item of clothing purchased on-line which are returned undamaged or marked to the HinckleyACT by post or in person and which has not been worn (other than to try on) within 14 days of purchase will be subject to a full refund of the purchase price. You are responsible for the postage costs of any returned item.
5.7 Any performer’s or promoter’s materials purchased on-line through the Website is subject to the following terms:
6. Transfer of Tickets
6.1 By using the Website to buy Tickets, you agree that:
(a) they are for the personal use of you and your party only,
(b) you will not attempt to transfer them (other than with our permission),
(c) you will not attempt to resell them in any way.
6.2 Use of the reallocation system referred to in clause 3.4 above is only permitted for customers who wish to re-allocate to their friends or children and is subject in each case to our express permission. Its use is prohibited for the reselling of Tickets.
6.3 If you attempt to transfer your Ticket, (other than with our express permission) it will be invalidated and the holder will be refused entry to the venue.
6.4 If you attempt to resell the Ticket, it will be invalidated and the holder will be refused entry to the venue.
6.5 If we suspect you are attempting to use the reallocation system for resale of Tickets, we will invalidate your Booking.
6.6 We reserve the right to cancel Ticket Bookings which we reasonably suspect to have been made fraudulently.
7. Availability of Tickets
7.1 The HinckleyACT has a restricted number of seats and for some Events we reserve the right to allow a maximum number of Tickets per purchaser. These restrictions are indicated in the Event information on the Website or during Booking. If you order Tickets in breach of these restrictions or in excess of the maximum allowed we reserve the right to cancel your order.
7.2 Tickets for Events are available through other outlets. The number of Tickets available on the Website only reflects our remaining allocation for on-line bookings and not the total tickets remaining for the Event itself.
8. Access to the Website and content
8.1 We will endeavour to allow uninterrupted access to the Website, but access to the Website may be suspended, restricted or terminated at any time.
8.2 We reserve the right to change, modify, substitute or remove without notice any information on the Website from time to time.
8.3 We assume no responsibility for the contents of any other websites to which the Website has links.
9. Intellectual Property
9.1 The copyright, trade marks and all other intellectual property rights in the material contained in the Website, together with the Website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software (including applets) belongs to us or is currently licensed to us, our subsidiaries or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our express written permission. You may, however, download or print a single copy for your own non-commercial off-line viewing.
9.2 You shall retain ownership of all copyright in data you submit to the Website. You grant us a worldwide exclusive, royalty-free, non-terminable licence to use, copy, distribute, publish and transmit such data in any manner subject to our obligations as set in Section 14 below.
10. Exclusions of liability
10.1 We use reasonable endeavours to ensure that the data on the Website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the Website. We do not guarantee that the Website will be fault free and do not accept liability for any errors or omissions.
10.2 Due to the nature of electronic transmission of data over the Internet, any liability we may have for any losses or claims arising from an inability to access the Website, or from any use of the Website or reliance on the data transmitted using the Website, is excluded to the fullest extent permissible by law.
10.3 In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with this agreement or use of the Website save where such liability cannot be excluded by law.
10.4 We do not give any warranty that the Website is free from viruses or anything else which may have a harmful effect on any technology and you should take your own safeguards in this area.
11 Email address
11.1 By completing a Mailing List request and/or when purchasing Tickets or Merchandise on-line through the Website, you provide us with your name and email address.
11.2 Your name and email address are the methods used by us to identify you and so are very important. You are responsible for all information posted on the Website by anyone using your name and/or email address and any payments due for Tickets or any other merchandise purchased through the Website by anyone using your name and email address. Any breach of security of a name and/or email address should be notified to us immediately.
11.3 You may not adapt or circumvent the systems in place in connection with the Website, nor access the Website other than through normal operations.
12 Data submitted by users
12.1 We accept no liability for data supplied by any user for display on the Website and the limitations in section headed “Exclusions of liability” apply.
12.2 If you submit data for display on the Website you are responsible for ensuring that the data is accurate, complete and up to date and for updating that data where necessary.
12.3 If you submit data for display on the Website you are responsible for ensuring that no data is uploaded or submitted which is untrue, defamatory, obscene or abusive or otherwise objectionable or in breach of any applicable laws or rights of third parties.
12.4 You warrant that you have taken all reasonable precautions to ensure that any data you upload or otherwise submit to the Website is free from viruses and anything else which may have a contaminating or destructive effect on any part of the Website or any other technology.
12.5 We reserve the right (without limiting our rights to seek other remedies) to remove offending material placed on the Website that we consider to constitute a misuse of the Website or which is otherwise harmful to other users of the Website.
12.6 You will indemnify us for any claim or loss (including without limitation, economic loss) suffered by us arising out of your failure to observe any of the terms of this condition headed “Data Submitted by Users”.
13.1 We reserve the right to terminate your access to the Website and/or your Booking immediately and without notice and invalidate your Ticket so that you will be refused entry at the venue if you breach any of these Terms and Conditions.
14 Your Details And The Purposes For Which Information Is Used
14.1 You will need to provide us with the following personal data if you wish to purchase Tickets and/or any other merchandise on-line through the HinckleyACT Website:
(a) your name;
(b) your email address;
(c) a contact phone number.
In addition we ask for the personal information when you attend an Event at the HinckleyACT, except for Members of the HinckleyACT who have agreed to us holding their personal details unless and/or until they wish to un-subscribe to the HinckleyACT and receive no further communications for us or we terminate their Membership.
14.2 The above information and any other information you provide to us via the Website is required in order to process your order and we may hold (a) and (c) above to inform you of any events or offers which may be of interest to you.
14.3 We will always let you have a copy of any personal data we have about you should you request it although we may require an administration fee of £10 to cover our costs in providing such data.
14.4 You will be able to edit all the details you have given us by sending us an email via the Contact page of the Website.
15 Passing On Your Details
15.1 In processing your order, we will only pass on personal information about you to third parties such as is necessary to enable us to process the payment for your order and to fulfil your order, restricted to a those third parties such as the Payment Service Provider or performers of any events for which you have bought a ticket.
15.2 We will use your email address to keep you informed of forthcoming Events and Offers. You may withdraw you consent for this at any time by emailing us via the Contact page of the Website.
15.3 We may, only with your prior consent, pass on your personal details to third parties, who may contact you with marketing materials, restricted to those third parties such as the performers of any events for which you have bought a ticket. If you do not wish to receive such information from third parties you must notify them directly as well as notifying us. We will use reasonable endeavours to request the third party to remove your personal details from its/their database but we accept no liability for the use of your personal details by any third parties. The limitations and exclusions set out above in these Terms and Conditions apply to the fullest extent permitted by law.
15.4 We may disclose information about you if you breach or if we suspect you may have breached these Terms and Conditions. We may also disclose your details if required to do so by law or requested to do so by any Governmental or law enforcement agency.
16.1 We do not receive or store your credit card information. We pass you to a Payment Service Provider to capture this data and process your transaction via a secure server.
16.2 Whilst we strive to protect your personal information, no data transmission over the Internet can be guaranteed to be totally secure and therefore we cannot ensure or warrant the security of any information you send to us. You include any information via this Website at your own risk.
17 General terms and conditions applying to Purchases or Tickets and/or Merchandise offered on-line through the Website and use of the Website
17.1 If any provision of any of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of the Terms and Conditions shall not be affected.
17.2 We may modify any of the Terms and Conditions at any time by publishing the modified Terms and Conditions on the Website and/or at any time by providing the modified terms each time you make a Booking. By using this Website and its services you agree to the Terms and Conditions in force at the time of use or of Booking. Therefore you should check the Terms and Conditions each time you access the Website and make a purchase.
17.3 All disclaimers, indemnities and exclusions in these terms and conditions shall survive termination of the agreement between us for any reason.
17.4 English Law governs all of these terms and conditions and each party submits to the exclusive jurisdiction of the English courts.
14.5 Neither party shall be liable to the other to the extent that any liability relates to an event over which that party has no control.
17.6 No part of these Terms and Conditions relating to the purchase of Tickets and/or other merchandise is enforceable by anyone other than us and you, pursuant to the Contracts (Rights of Third Parties) Act 1999.
18 Contact details
18.1.1 We can be contacted:
Keith London on 01455 631 609 or by email at firstname.lastname@example.org.
Hinckley Act – Online Privacy Practices
Your right to privacy is important to us.
We are keen to strike a fair balance between your personal privacy and ensuring you obtain full value from the internet and services we may be able to market to you.
In some areas of our web site, we ask you to provide information that will enable us to enhance your site visit or reply to you after your visit. This would include where you subscribe to our online newsletters or provide feedback to us through contact form or when you complete any on-line survey we may offer from time to time. When you do, so we ask you to give us your name, email address and other personal information that will be needed to supply the services to you. In relation to on line newsletters you can ‘unsubscribe’ at any time. We may use your personal data for future email mailings, support, notification of new services and correspondence that may relate you.
If you would rather not receive future marketing emails from us please inform us by email at email@example.com
The information you provide will be kept confidential and will be used only to support your relationship with us. We do not disclose or sell your information outside the business except if we sell the whole or part of our business.
A message given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie’s main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, e-mail address and interests.
Our Internet Service Provider (ISP) is AxcessTen Ltd whose address is
20-21 The Courtyard, Gorsey Lane, Coleshill, B46 1JA, UK.
Telephone number: 44 (0) 1675 469010.
Email address: firstname.lastname@example.org